You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

found iphone

found iphone 13 pro max , is there a way for apple to contact the owner?

iPhone 13 Pro Max

Posted on Jul 22, 2022 9:33 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 22, 2022 9:42 PM

Return a lost, locked iPhone. 📲

2 replies

Aug 5, 2022 9:20 PM in response to fccdmj79

There is a "Return a lost, locked iPhone - Apple Support" article but it only helps with phones that show a message that says that the iPhone has been reported lost or stolen. Without that message, law enforcement will only be able to act if they (1) accept found property (not all agencies do) and (2) the owner has reported the loss or theft to them including a serial number (the only useful info that a locked phone will reveal).

You would think that Apple would be able to look up the serial number and return the phone to its owner. But today I was told at the Apple Store in San Mateo, CA that Apple keeps serial number records for only 90 days. So if you find a phone that was sold more than 90 days ago and it's powering on, they can't help. And they won't accept the phone for recycling because the Activation Lock when it's on shows the phone is not yours.

found iphone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.