You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

security lockout

My husband has a new disability and forgot his passcode to his new iphone 13 pro and now is on security lockout. I know the passcode, do I now have to delete and lose all his settings by erasing the entire phone?


Posted on Jul 23, 2022 3:06 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 23, 2022 3:09 AM

You will have to wipe it as below then set the phone up using the backup.

You can sometimes remedy this without a computer if on iOS 15.2 or later by tapping on "erase iPhone" , but you will still need the Apple ID password. It will WIPE the phone, no choice!

How to remove your iPhone, iPad, or iPod touch passcode without a computer - Apple Support

video

https://youtu.be/7s8-zLG9ySQ


3 replies
Question marked as Top-ranking reply

Jul 23, 2022 3:09 AM in response to FaithfulWife

You will have to wipe it as below then set the phone up using the backup.

You can sometimes remedy this without a computer if on iOS 15.2 or later by tapping on "erase iPhone" , but you will still need the Apple ID password. It will WIPE the phone, no choice!

How to remove your iPhone, iPad, or iPod touch passcode without a computer - Apple Support

video

https://youtu.be/7s8-zLG9ySQ


security lockout

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.