security lockout
My husband has a new disability and forgot his passcode to his new iphone 13 pro and now is on security lockout. I know the passcode, do I now have to delete and lose all his settings by erasing the entire phone?
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My husband has a new disability and forgot his passcode to his new iphone 13 pro and now is on security lockout. I know the passcode, do I now have to delete and lose all his settings by erasing the entire phone?
You will have to wipe it as below then set the phone up using the backup.
You can sometimes remedy this without a computer if on iOS 15.2 or later by tapping on "erase iPhone" , but you will still need the Apple ID password. It will WIPE the phone, no choice!
How to remove your iPhone, iPad, or iPod touch passcode without a computer - Apple Support
video
You will have to wipe it as below then set the phone up using the backup.
You can sometimes remedy this without a computer if on iOS 15.2 or later by tapping on "erase iPhone" , but you will still need the Apple ID password. It will WIPE the phone, no choice!
How to remove your iPhone, iPad, or iPod touch passcode without a computer - Apple Support
video
Thank you for your reply...So even though I know the passcode there is no saving the settings? I am sooo tired of this! He had a stroke, and I do everything...but this is his lifeline. I just want to stomp this new phone! I want to cry!!!
I do have access to the computer with a backup.
security lockout