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security lockout

My husband has a new disability and forgot his passcode to his new iphone 13 pro and now is on security lockout. I know the passcode, do I now have to delete and lose all his settings by erasing the entire phone?


Posted on Jul 23, 2022 3:06 AM

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Question marked as Top-ranking reply

Posted on Jul 23, 2022 3:09 AM

You will have to wipe it as below then set the phone up using the backup.

You can sometimes remedy this without a computer if on iOS 15.2 or later by tapping on "erase iPhone" , but you will still need the Apple ID password. It will WIPE the phone, no choice!

How to remove your iPhone, iPad, or iPod touch passcode without a computer - Apple Support

video

https://youtu.be/7s8-zLG9ySQ


3 replies
Question marked as Top-ranking reply

Jul 23, 2022 3:09 AM in response to FaithfulWife

You will have to wipe it as below then set the phone up using the backup.

You can sometimes remedy this without a computer if on iOS 15.2 or later by tapping on "erase iPhone" , but you will still need the Apple ID password. It will WIPE the phone, no choice!

How to remove your iPhone, iPad, or iPod touch passcode without a computer - Apple Support

video

https://youtu.be/7s8-zLG9ySQ


security lockout

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