Sheribaby71 Said:
"Stuck on Authenticate User. Please help: When trying to set up my new IPhone 12, I am not able to get past the “Authenticate User” screen because the number keypad won’t go away after I enter the zip code and last 4 of my social. Since the keypad won’t go away, I can’t get to the CONTINUE button."
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Troubleshooting "Authenticate User" Page:
Contact Apple Support:
You might get locked out, if you try incorrectly too many times. So, contact Apple Support, asking them for assistance with this. You may have to take it in for a Genius Bar Appointment at your local Apple Store. But, see what Appel Support can do for you over-the-phone.
Apple Contact Info:
- Contact Us - Choose Locations
- Proceed from there, as necessary
- Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through.