Hello,
I upgraded my iCloud subscription from 50 GB to 200GB - somehow I was charged for 200GB iCloud twice. I created a request to refund the extra charge right away. After this, my subscription got canceled and there is still no money back - for either of those charges.
Result - no money X2, no subscription, no refund (can provide screenshots and bills).
What should I do now to get any support assistance on this?
Thanks,
Oksana
iPhone 11, iOS 15
Greetings oerst,
It sounds like you're experiencing a billing issue. We can help you get to the right place.
The first thing is to check out this support article and make sure you tried all of the steps:
• Request a refund for apps or content that you bought from Apple - Apple Support
If you need continued assistance, then please reach out to AppleCare phone support team via this link: Get Support
Cheers!
Greetings oerst,
It sounds like you're experiencing a billing issue. We can help you get to the right place.
The first thing is to check out this support article and make sure you tried all of the steps:
• Request a refund for apps or content that you bought from Apple - Apple Support
If you need continued assistance, then please reach out to AppleCare phone support team via this link: Get Support
Cheers!
Charged twice, no refund, no subscription
