You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I have iPhone 12 and done everything a and nd still won’t download

I did everything thing I’m supposed to do and it won’t download the new software

iPhone 12 Pro, iOS 15

Posted on Jul 25, 2022 8:23 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 25, 2022 8:27 AM

What happens when you try?


Can you post a screenshot of the whole screen, it could reveal why you aren't able to update.


Make sure you:

• Are using a WiFi connection (not a hotspot).

• You have an active cell signal (You need both WiFi and cellular service to perform the upgrade).

• Have your battery charged at least 50%. Better yet, keep it plugged in during the update.

• Are not using a VPN connection.

• Do not have power save mode turned on.

• Do not have a beta version installed.

• You have at least 6 gigs of storage available.


You can also check out this article for help -

If your iPhone, iPad or iPod touch won't update – Apple Support (UK)


1 reply
Question marked as Top-ranking reply

Jul 25, 2022 8:27 AM in response to Charlottesjones

What happens when you try?


Can you post a screenshot of the whole screen, it could reveal why you aren't able to update.


Make sure you:

• Are using a WiFi connection (not a hotspot).

• You have an active cell signal (You need both WiFi and cellular service to perform the upgrade).

• Have your battery charged at least 50%. Better yet, keep it plugged in during the update.

• Are not using a VPN connection.

• Do not have power save mode turned on.

• Do not have a beta version installed.

• You have at least 6 gigs of storage available.


You can also check out this article for help -

If your iPhone, iPad or iPod touch won't update – Apple Support (UK)


I have iPhone 12 and done everything a and nd still won’t download

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.