Apple Vision Pro is now available in the U.S.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Headphones disconnect when starting an audio.

Over the past few days, my headphones have had a very bothersome problem.

Whenever I play or start and audio they disconnect. Even if they don't disconnect, it doesn't play audio.


I've tried multiple solutions and have found nothing.


If there is another question that has been answered already i'd love that.

Posted on Jul 25, 2022 8:48 AM

Reply
Question marked as Best reply

Posted on Jul 26, 2022 11:47 AM

Hey there athenania,


To clarify, are you using a Bluetooth headset or a wired headset? If using a wired headset, we recommend testing to see if this happens with another pair.


If using Bluetooth, try the steps below to unpair the headphones and then pair them again to help establish a fresh connection:


Unpair from an iPhone:
1. Tap Settings > Bluetooth.
2. Find the device that you want to unpair and tap the Info button .
3. Tap Forget This Device.
4. Restart your iPhone.


Pair—or connect—your headphones again. Find instructions for your headphones and the device that you want to pair them with:


For additional details: If the sound from your wireless headphones cuts out or is distorted - Apple Support


We hope this helps.


Take care!


1 reply
Question marked as Best reply

Jul 26, 2022 11:47 AM in response to athenania

Hey there athenania,


To clarify, are you using a Bluetooth headset or a wired headset? If using a wired headset, we recommend testing to see if this happens with another pair.


If using Bluetooth, try the steps below to unpair the headphones and then pair them again to help establish a fresh connection:


Unpair from an iPhone:
1. Tap Settings > Bluetooth.
2. Find the device that you want to unpair and tap the Info button .
3. Tap Forget This Device.
4. Restart your iPhone.


Pair—or connect—your headphones again. Find instructions for your headphones and the device that you want to pair them with:


For additional details: If the sound from your wireless headphones cuts out or is distorted - Apple Support


We hope this helps.


Take care!


Headphones disconnect when starting an audio.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.