Do not know Apple ID password, security questions, or backup email associated with iPad

One of our iPads that we have at work was set up by a former employee. The iPad is requesting that we activate it. We do not have the password for the iCloud account, do not know the answers to the security questions, and do not know the back up email that is associated with the account. We currently cannot do anything with the iPad until it is activated.

Posted on Jul 25, 2022 10:52 AM

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Katana-San

Level 10

80,917 points

Posted on Jul 25, 2022 10:57 AM

Hello ~ Take a look here:

How to remove Activation Lock - Apple Support

~Katana-San~

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3 replies

Top-ranking reply

Katana-San

Level 10

80,917 points

Jul 25, 2022 10:57 AM in response to meoples

Hello ~ Take a look here:

How to remove Activation Lock - Apple Support

~Katana-San~

Jul 25, 2022 11:24 AM in response to meoples

From the article linked to above:

Start a support request

If you need help removing Activation Lock and have proof of purchase documentation, you can start an Activation Lock support request.

meoples Author

Level 1

8 points

Jul 25, 2022 11:21 AM in response to Katana-San

Hi! Thanks for the response. Unfortunately, we cannot log into the account for we do not know the password, security questions, and do not have access to backup email.

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Do not know Apple ID password, security questions, or backup email associated with iPad