I cannot download apps to my MacBook Air (even free ones). My account and billing info is up to date. Please help.

I cannot download apps to my MacBook Air (even free ones). My account and billing info is up to date. I can get apps on my iphone, just not my computer. Can anyone help?.

MacBook Air

Posted on Jul 25, 2022 1:46 PM

Reply
1 reply

Jul 26, 2022 1:53 PM in response to kegan510

Hello kegan510,


To help resolve this issue, follow the steps listed in this article:

If you can't download or update apps on your Mac - Apple Support


1. Is the App Store available?
Check Apple’s System Status page to find out if the App Store is temporarily unavailable in your country or region.
 
2. Manually update the app
Open the App Store and update the app manually.
Learn what to do if a message says that you can't connect to the App Store.
 
3. Are you signed in with the correct Apple ID?
If you have more than one Apple ID, make sure that you’re signed in with the correct Apple ID.
 
4. Do you have a valid payment method on file?
You might need to have a payment method on file, even if the app that you want to download is free. Check the payment method you have on file and make sure that it isn't expired, declined, or failed.
If you can't update apps and a message says that “your account is disabled in the App Store”, contact Apple Support.
 
5. Restart your Mac
Restart your Mac. Then check whether you can download or update apps.
 
6. Contact Apple
If you still can't download or update apps on your Mac, contact Apple Support.
 



Best Regards.


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I cannot download apps to my MacBook Air (even free ones). My account and billing info is up to date. Please help.

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