Why can I not update and dowload apps
I am unable to update, download, or purchase apps on my iphone.
iPhone 11, iOS 15
Question marked as
Apple recommended
bat_7 Said:
"Why can I not update and dowload apps: I am unable to update, download, or purchase apps on my iphone."
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Locked Apps and Downloads:
Can you do it on an other device? If not, then your account is locked, and you need to unlock it. Read the following...
Troubleshooting a Locked Account:
Contact Apple Support:
Visit this Link: If your Apple ID is Locked or Disabled - Apple Support
Why Accounts Become Locked:
When your iTunes Account has been disabled, and that often happens due to suspicious activity --- Perhaps nothing on your part. They disable it for no more than Security & Privacy concerns.
Possible Reasons Could Include:
- Too many unsuccessful login attempts
- VPN (Virtual Private Network) usage
- Consistent transactions
- Session Times Out
- Disobeying Terms & Conditions
So...
To Re-Enable it:
As you might suspect, no one here would know the reason for this occurrence, of course. So, contact Apple Support. They’ll know why this occurred and will run you right through the fix.
Contact Apple Support:
- Contact Us - Choose Locations
- Proceed from there as necessary
- Note: Phone calls are taking a bit to go through at the moment, due do lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)