You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Why can I not update and dowload apps

I am unable to update, download, or purchase apps on my iphone.

iPhone 11, iOS 15

Posted on Jul 25, 2022 7:53 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 25, 2022 8:05 PM

bat_7 Said:

"Why can I not update and dowload apps: I am unable to update, download, or purchase apps on my iphone."

-------


Locked Apps and Downloads:

Can you do it on an other device? If not, then your account is locked, and you need to unlock it. Read the following...


Troubleshooting a Locked Account:


Contact Apple Support:


Visit this Link: If your Apple ID is Locked or Disabled - Apple Support


Why Accounts Become Locked:

When your iTunes Account has been disabled, and that often happens due to suspicious activity --- Perhaps nothing on your part. They disable it for no more than Security & Privacy concerns.


Possible Reasons Could Include: 

  • Too many unsuccessful login attempts
  • VPN (Virtual Private Network) usage
  • Consistent transactions
  • Session Times Out
  • Disobeying Terms & Conditions


So...

To Re-Enable it:

As you might suspect, no one here would know the reason for this occurrence, of course. So, contact Apple Support. They’ll know why this occurred and will run you right through the fix.

Contact Apple Support:

  • Contact Us - Choose Locations
  • Proceed from there as necessary
  • Note: Phone calls are taking a bit to go through at the moment, due do lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)
1 reply
Question marked as Top-ranking reply

Jul 25, 2022 8:05 PM in response to bat_7

bat_7 Said:

"Why can I not update and dowload apps: I am unable to update, download, or purchase apps on my iphone."

-------


Locked Apps and Downloads:

Can you do it on an other device? If not, then your account is locked, and you need to unlock it. Read the following...


Troubleshooting a Locked Account:


Contact Apple Support:


Visit this Link: If your Apple ID is Locked or Disabled - Apple Support


Why Accounts Become Locked:

When your iTunes Account has been disabled, and that often happens due to suspicious activity --- Perhaps nothing on your part. They disable it for no more than Security & Privacy concerns.


Possible Reasons Could Include: 

  • Too many unsuccessful login attempts
  • VPN (Virtual Private Network) usage
  • Consistent transactions
  • Session Times Out
  • Disobeying Terms & Conditions


So...

To Re-Enable it:

As you might suspect, no one here would know the reason for this occurrence, of course. So, contact Apple Support. They’ll know why this occurred and will run you right through the fix.

Contact Apple Support:

  • Contact Us - Choose Locations
  • Proceed from there as necessary
  • Note: Phone calls are taking a bit to go through at the moment, due do lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

Why can I not update and dowload apps

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.