For the send and receive problem -
STEP 1
Go to your Apple Cash card
- iPhone: Open the Wallet app, then tap your Apple Cash card.
- iPad: Open the Settings app, tap Wallet & Apple Pay, then tap your Apple Cash card.
- Apple Watch: Open the Apple Watch app on your iPhone, tap Wallet & Apple Pay, then tap your Apple Cash card.
STEP 2
You'll see the option to Verify Identity or Contact Apple Support. Tap one, then follow the onscreen steps. Learn more about identity verification.
- If your account is restricted, you can still transfer your Apple Cash balance to your bank or use it to make purchases in stores, within apps, and on the web.1
- If your account is locked, you can't use Apple Cash to make purchases; add, send and receive money; or transfer the money in your account.
For the taking money problem go to this link and follow the instructions - How to get a refund and how long it takes.