Shared printer stopped with "filter failed" or "open raster file failed" error message

Question

Level 1

15 points

Can't print from a shared printer, but from the iMac directly connected to the printer:

Host: iMac, MacOS Mojave (10.14.6), printer sharing active

Shared Printer: Brother MFC-240c, printer driver version 4.5.0 (counted to iMac via USB)

Guest: MacBook Pro, MacOS 11.5.2 (Big Sur)

Guest Mac says "Stopped on server" (used to work without problems a few weeks ago)

Host iMac says: "Stopped - filter failed" (or "opening raster file failed")

Host system preferences "Printer & Scanners" shows printer active (green-lighted)

Any suggestions? Thanks!

MacBook Pro 15″, macOS 11.5

Posted on Jul 26, 2022 2:24 AM

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Answer 1

Level 10

250,253 points

On the Mac getting that message try this...

Mac OS X: About the Reset Printing System feature ...

In System Preferences>Fax & Print, Right click or Control+click on the Printers list Sidebar, choose Reset Printing System.

if you hold option and click the "-" tab it resets the printing system.

Safe Boot from the HD, (holding Shift key down at bootup).

Any devices that previously appeared in your Printer List and Fax List will need to be added again after resetting the printing system.

Resetting the printing system in Mac OS X

To use the Reset Printing System feature in Mac OS X, follow these steps:
Choose System Preferences from the Apple menu.
Choose Print & Fax from the View menu.
Control-click on list of printers on the left side of the window, then choose "Reset printing system" from the contextual menu. If you don't see a list of printers, Control-click on the text "Click + to add a printer or fax" and select "Reset printing system..."
As an alternative, if you currently have one or more printers listed, you can Option-click the "-" (Remove printer) button.

Reboot.

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