You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple Watch

Hello I have an Apple Watch that I bought from someone and I tried setting it up and it still as person stuff connected to it and the person will not contact me back and I have the watch still is there any way Apple can factory reset it so I can use it

Posted on Jul 27, 2022 4:30 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 27, 2022 4:43 PM

The person that you bought/got this watch from needs to follow all the steps on this page;

Remove the Activation Lock so that the buyer can use it.

If they can't or won't then get your money back or recycle the watch and mark it down as a bad experience.

Neither the users on this forum or Apple can help you,only the original owner can help you.

2 replies
Question marked as Top-ranking reply

Jul 27, 2022 4:43 PM in response to Destiny0325

The person that you bought/got this watch from needs to follow all the steps on this page;

Remove the Activation Lock so that the buyer can use it.

If they can't or won't then get your money back or recycle the watch and mark it down as a bad experience.

Neither the users on this forum or Apple can help you,only the original owner can help you.

Apple Watch

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.