Unable to download app
I am unable to download a particular app. I see a message that says "Double Click to Install", but when I double click it return to the Apple Store homepage without installing the app
iPhone SE, iOS 15
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I am unable to download a particular app. I see a message that says "Double Click to Install", but when I double click it return to the Apple Store homepage without installing the app
iPhone SE, iOS 15
Hi Bobacpa
You might want to check whether App Store purchases can be made ok in your country or region:
Availability of Apple Media Services - Apple Support
Check your Apple ID payment method / eg: credit card date may have "expired", and need updating:
NB: To use the App Store or iTunes for the first time, even if you are downloading a free App,
you still need to have a payment method listed in your Apple ID account.
How to Change, add or remove Apple ID payment methods – Apple Support
Or
See if this article below helps, (eg: perhaps there's a restriction in place)
Manage App Store purchases, subscriptions, settings, and restrictions on iPhone – Apple Support
If needed:
App Store Support Website
There is a "Get Support" link at the bottom of the webpage below:
App Store - Official Apple Support
All the best :-)
Hi Bobacpa
You might want to check whether App Store purchases can be made ok in your country or region:
Availability of Apple Media Services - Apple Support
Check your Apple ID payment method / eg: credit card date may have "expired", and need updating:
NB: To use the App Store or iTunes for the first time, even if you are downloading a free App,
you still need to have a payment method listed in your Apple ID account.
How to Change, add or remove Apple ID payment methods – Apple Support
Or
See if this article below helps, (eg: perhaps there's a restriction in place)
Manage App Store purchases, subscriptions, settings, and restrictions on iPhone – Apple Support
If needed:
App Store Support Website
There is a "Get Support" link at the bottom of the webpage below:
App Store - Official Apple Support
All the best :-)
Unable to download app