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I can’t retrieve photos from my old Apple ID account

I can’t retrieve my photos from my old account


[Re-Titled by Moderator]

iPhone 11

Posted on Jul 28, 2022 2:58 PM

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Question marked as Top-ranking reply

Posted on Jul 28, 2022 5:58 PM

If you were syncing Photos with iCloud, sign into your old Apple ID on the phone and let the photos sync to the phone. The photos sync is extremely slow. It could take several days or more for the photos to sync. Once that is complete, sign out of the old ID and sign in with the new Apple ID.


When changing to the ID, there may be some data loss, but you can minimize it. If syncing photos with iCloud, ensure Optimization is turned off in Settings/Your Name/iCloud/Photos and/or in Photos/Preferences/iCloud. Then make sure full resolution photos are on the device/computer. When signing out of iCloud, if asked whether you want to retain data, choose yes. Messages conversations will be lost if they are addressed to the ID. See the article below for other places that the old ID should be removed. See Winston Churchill's response in the below discussion. If possible, also set up Family Sharing  between the IDs to keep access to your apps/purchases. 


 How to switch Apple IDs on your iPhone or iPad.      


 What to do after you change your Apple ID or password - Apple Support.    


How to transfer all files from one iCloud account to another.    


Family Sharing.         


Family Sharing - Set up.        


Make sure you turn off Find My Phone before signing out of the old ID. Once signed out and Find My Phone is off, then sign in with the new ID, then turn Find My Phone back on.

2 replies
Question marked as Top-ranking reply

Jul 28, 2022 5:58 PM in response to Kellyannramsden

If you were syncing Photos with iCloud, sign into your old Apple ID on the phone and let the photos sync to the phone. The photos sync is extremely slow. It could take several days or more for the photos to sync. Once that is complete, sign out of the old ID and sign in with the new Apple ID.


When changing to the ID, there may be some data loss, but you can minimize it. If syncing photos with iCloud, ensure Optimization is turned off in Settings/Your Name/iCloud/Photos and/or in Photos/Preferences/iCloud. Then make sure full resolution photos are on the device/computer. When signing out of iCloud, if asked whether you want to retain data, choose yes. Messages conversations will be lost if they are addressed to the ID. See the article below for other places that the old ID should be removed. See Winston Churchill's response in the below discussion. If possible, also set up Family Sharing  between the IDs to keep access to your apps/purchases. 


 How to switch Apple IDs on your iPhone or iPad.      


 What to do after you change your Apple ID or password - Apple Support.    


How to transfer all files from one iCloud account to another.    


Family Sharing.         


Family Sharing - Set up.        


Make sure you turn off Find My Phone before signing out of the old ID. Once signed out and Find My Phone is off, then sign in with the new ID, then turn Find My Phone back on.

I can’t retrieve photos from my old Apple ID account

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