Network error when trying to add/fix our businesses

UPDATE: when using Firefox (Mac, latest version), the network error did not occur and I could select from proposals and add a new place. Google Chrome and Safari do not work for me. So it's not an issue at Apple's end but I might never get to know what causes the problem with some browsers...

Instead of trying to drop a pin on a map to update it, have you tried from the other way, i.e. registering a place first?

My new address was not in Apple Maps as it was a new build premises so I had to do it manually.

https://register.apple.com/placesonmaps/

c_c84 wrote:

We have tried multiple devices, Internet connections, browsers.

From completely different and unrelated networks, and from personal or unmanaged devices? If you’re trying different tests from the same network or the same pool of devices, you may well be encountering a common error or policy limit somewhere within or at the edge of your internal network, or a problem or policy limit with device management.

And our IT company has tried too.

Alas, that’s the IT version “it doesn’t work”.

Not anything we can build an answer on, past “contact Apple”.

It just keeps going to a screen with 'network error' as below. There is so much wrong data on there and missing places!

If this only reproduces on your network or on your specific devices, find somebody locally that can run a DNS traffic capture and a traceroute, among other tests. Or get Apple or (additional) outside help involved.

I can't understand how this problem has been reported over Google multiple times but there seems to be no fix.

I’m unable to find “all over” errors with Google, DDG, and Searx; two or three similar-looking reports across the whole of the ‘net, and very unclear as to the cause of those.

Escalate this to your own management—they’re the contact for any internal IT issues—and also contact Apple Support.

c_c84 wrote:

We have tried multiple devices, Internet connections, browsers. And our IT company has tried too. It just keeps going to a screen with 'network error' as below.

A screenshot that says "network error" is useless. When I try to Google for:

"An error occurred." "A network error has occurred, please try again later"

all I get is your screenshot and two similar ones. What is the actual error? If your IT company is unable to debug the problem beyond a screenshot, then I humbly suggest that you need to find a new IT company. That is basic, basic stuff.

There is so much wrong data on there and missing places! I can't understand how this problem has been reported over Google multiple times but there seems to be no fix.

What do you mean by "reported over Google"? Are you not talking about Apple Maps? What does Google have to do with it?

Are you talking about those other two reports that are available via a Google search? One was a post on Apple Support Communities like yours. The other is a tweet. Neither of those were actually reported to Apple. Did you try to contact Apple Support as suggested earlier in this thread? What was the result?

There is a bit "Help" button when you first login. Are you able to access that far? If not, you can this direct link:

https://register.apple.com/business/ui/contactus?userLang=en-CA&refUrl=placesonmaps%2F&appName=%2Fbusiness&businessName=&organizationName=null

That's what I get when I click the Help button. I'm already logged in, so it fills in my name and e-mail address.

But I'll tell you right now, Apple is going to have the same questions I do. A screenshot will be of no use. You are going to have to try in a desktop web browser in Developer mode and capture the actual error that is being generated.

Contact Apple Support; Apple Business Register Support, if you can sign in and access that. Nobody here can move this forward.

It sounds like you already know about the official service to manage a business. Usually all we can do is give you a link to that. But since this service requires both a login and a business, we can't help with any specific error you are having.

Can you provide more information about this "network error"? A screenshot perhaps? Are you using Safari? Chrome might not work. And if you are using Safari, try Chrome. 😄

In Safari, you can also enable Developer mode and see more details about why the connection is failing. You can also use "curl" on the command line in Terminal to debug these issues. With 40 locations, you could be behind some corporate firewall that is doing crazy things. Maybe try a reputable VPN to get you past any local complications.

Do you have any extensions running in Chrome and/or Safari? Any VPNs or other network hacks?

I have same issue since months. Have two places already that were set up long time ago but now I cannot add any new place cause I always get this network error as soon as I type in a first letter into the searchbox. Search starts immediately and results in that network error. Everybody can test this even without login here: https://register.apple.com/placesonmaps/ Simply type one single letter into the searchbox. You either get proposals or the network error. For me it's always the last. Tried different devices, browsers, locations...nothing helped. I'm almost sure this is a problem with Apple's database somehow...

AdBlock in Safari, no extension in Chrome...not using VPN or network hacks...🤷🏻‍♂️

I was m also having this exact issue and I honestly would rather not have my business here at all if it cannot be fixed this is a huge problem if you just google it it’s posted everywhere

jeremy

[Email Edited by Moderator]