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Side button is unresponsive

My iPhone 13 Pro Max side button is unresponsive. I cannot turn off my phone. I also cannot Force Restart my phone. Is there another way to reboot the phone? If I let it run out of power and then plug it in, does that reboot the phone?

iPhone 13 Pro Max

Posted on Jul 29, 2022 12:18 AM

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Question marked as Top-ranking reply

Posted on Jul 29, 2022 2:10 AM

Based on your situation, I recommend service.


Service Checklist:



Click ▶︎ Start a Service Request. ⚛️



Need more help?



Click ▶︎ Check Repair Status. 🔧

6 replies
Question marked as Top-ranking reply

Jul 29, 2022 2:10 AM in response to O. Johnston

Based on your situation, I recommend service.


Service Checklist:



Click ▶︎ Start a Service Request. ⚛️



Need more help?



Click ▶︎ Check Repair Status. 🔧

Jul 31, 2022 12:01 AM in response to O. Johnston

An Apple genius was able to force restart the phone and do a soft reboot. It now works fine. No one had any idea of why it stopped working. But the hardware was fine and the phone’s event log did not show a “panic kernel.” So we got to spend a pleasant afternoon in the Big City and we came home with a working phone and a much better phone case.

Side button is unresponsive

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