It keep shows "Your Purchase could not be completed" when I want to purchase "MarginNote3".
My Payment Methods is "Apple Account", and it still has sufficient balance, I've tried reset my ipad mini, relogin my Apple ID, checked there is no outstanding balance in my account, I don't what else can I do, can someone help me or tell why my purchase got failed?
Many thanks and have a good day.
Welcome Mandy_L,
For issues with failed payments using the account, you'll want to take these related steps: If your payment method is declined in the App Store or iTunes Store - Apple Support
If your payment method is declined in the App Store or iTunes Store
If you can't make purchases or update your apps, including free apps, there might be a problem with your payment method. To fix this, add a new payment method or update your payment information.
If a payment method can’t be charged
1. Use your device to check your payment information. You might see red text that explains why the payment method can't be charged.
2. If your card was declined, add a new payment method or update your payment information. You can add multiple payment methods to your Apple ID.
Your payment method will be charged for the unpaid balance. Then you can make other purchases and update your apps, including free apps.
3. If you use Family Sharing and Purchase Sharing is turned on, the family organizer must update their billing information or add a new payment method. If you're not the family organizer, you can't change the payment method.
See which payment methods are accepted in your country or region.
If you continue to have issues with your account, then it would be best to partner with Apple Support
Hoping this helps out, cheers.
Purchase keep failing..
