Won’t allow payment edit due to current subscriptions

had to get new credit card (other was stolen) and need to edit old card number. However it won’t allow me to edit current card because there are subscriptions to it.card number is dithered out.

iPad mini 6 Wi-Fi

Posted on Jul 29, 2022 7:21 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 31, 2022 8:01 AM

Hello Slongshot,


Welcome to Apple Support Communities. We understand that you're unable to update your payment information. Since you received a new card, it should have a new number and expiration date. To that end, let's add the card as a new payment method using these steps on your iPad:

1. Open the Settings app.
2. Tap your name.
3. Tap Payment & Shipping. You might be asked to sign in with your Apple ID.
4. From here, you can do these things:
iPhone showing payment methods including Apple ID balance and credit cards
• Add a payment method — Tap Add Payment Method.



Once the new card has been added, follow these steps to remove your old card:

• Remove a payment method — Tap Edit, tap the red Delete button, then tap Remove. If you have an
unpaid balance, have subscriptions including an iCloud storage plan, or you use purchase sharing,
you can't remove all payment methods. Learn how to remove all payment methods.


This information can be found in the resource you were reviewing, Change, add, or remove Apple ID payment methods


Let us know if this helps.



Best wishes!


1 reply
Question marked as Top-ranking reply

Jul 31, 2022 8:01 AM in response to Slongshot

Hello Slongshot,


Welcome to Apple Support Communities. We understand that you're unable to update your payment information. Since you received a new card, it should have a new number and expiration date. To that end, let's add the card as a new payment method using these steps on your iPad:

1. Open the Settings app.
2. Tap your name.
3. Tap Payment & Shipping. You might be asked to sign in with your Apple ID.
4. From here, you can do these things:
iPhone showing payment methods including Apple ID balance and credit cards
• Add a payment method — Tap Add Payment Method.



Once the new card has been added, follow these steps to remove your old card:

• Remove a payment method — Tap Edit, tap the red Delete button, then tap Remove. If you have an
unpaid balance, have subscriptions including an iCloud storage plan, or you use purchase sharing,
you can't remove all payment methods. Learn how to remove all payment methods.


This information can be found in the resource you were reviewing, Change, add, or remove Apple ID payment methods


Let us know if this helps.



Best wishes!


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Won’t allow payment edit due to current subscriptions

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.