Why is my keyboard folio not connecting to my iPad Pro 10.5
How can I connect my iPad pro 10.5 to my keyboard folio I already try restarting and cleaning the 3 dots
iPad Pro 10.5-inch, Wi-Fi
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
How can I connect my iPad pro 10.5 to my keyboard folio I already try restarting and cleaning the 3 dots
iPad Pro 10.5-inch, Wi-Fi
Start here:
Use your Smart Keyboard Folio or Smart Keyboard with your iPad - Apple Support
Do you see any errors or warnings when connecting or attempting to use the folio keyboard?
If you see an ‘Accessory may not be supported’ alert - Apple Support
If you are using a Smart (folio) keyboard, this alert is typical of a faulty folio keyboard. The electrical connections that pass though the flexible fabric hinges typically fracture - this usually resulting in errors and/or an on-screen notification. If the keyboard has completely failed, you may not see any reported errors.
The Smart folio keyboard itself is not repairable. The only remedy for a damaged/failed or faulty keyboard is its replacement. If you are within your one-year limited warranty, you will need to contact Apple Support or your retailer.
You will find the Get Support link at top-right of this page.
Alternatively, you can initiate a support case using the excellent Apple Support App. If not already installed on your device, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
A further alternative is to visit the Genius Bar at your local Apple Store, where the technicians will be delighted to assist. When visiting the Genius Bar, a reservation is recommended:
Genius Bar Reservation and Apple Support Options - Apple
Start here:
Use your Smart Keyboard Folio or Smart Keyboard with your iPad - Apple Support
Do you see any errors or warnings when connecting or attempting to use the folio keyboard?
If you see an ‘Accessory may not be supported’ alert - Apple Support
If you are using a Smart (folio) keyboard, this alert is typical of a faulty folio keyboard. The electrical connections that pass though the flexible fabric hinges typically fracture - this usually resulting in errors and/or an on-screen notification. If the keyboard has completely failed, you may not see any reported errors.
The Smart folio keyboard itself is not repairable. The only remedy for a damaged/failed or faulty keyboard is its replacement. If you are within your one-year limited warranty, you will need to contact Apple Support or your retailer.
You will find the Get Support link at top-right of this page.
Alternatively, you can initiate a support case using the excellent Apple Support App. If not already installed on your device, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
A further alternative is to visit the Genius Bar at your local Apple Store, where the technicians will be delighted to assist. When visiting the Genius Bar, a reservation is recommended:
Genius Bar Reservation and Apple Support Options - Apple
Why is my keyboard folio not connecting to my iPad Pro 10.5