how to unlock an iPad?
how to unlock an iPad? My mom died and did not share her PW. I have the UN. What can I do?
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how to unlock an iPad? My mom died and did not share her PW. I have the UN. What can I do?
I'm very sorry about your loss. The above article won't likely help you unless you know your mom's Apple ID and Apple ID Password, which you likely don't.
Instead for family members, Apple has a specific process you can follow to get their help in unlocking the device. See this link and this is what you're going to need to do --> How to request access to a deceased family member's Apple account - Apple Support
I'm very sorry about your loss. The above article won't likely help you unless you know your mom's Apple ID and Apple ID Password, which you likely don't.
Instead for family members, Apple has a specific process you can follow to get their help in unlocking the device. See this link and this is what you're going to need to do --> How to request access to a deceased family member's Apple account - Apple Support
That did not work. It updated the software then eventually said the account is locked to the owner. In further research I found out either I need my mom's password or need to delete the device from her apple account. This was the only device she had and did not even learn to use it. What now? I will try apple support.
Thank you. I am attempting that now. The representative now could not send me an email so he is transferring me to his supervisor. He said it would help if I could find the purchase receipt which I am looking for.
You need to take it and the other documentation outlined in the support article we provided along with the iPad to your Apple Store Genius Bar. That would include a copy of the death certificate and something from the estate granting you ownership rights.
Hello
Apple has a perfect article for your situation. If you forgot your iPad passcode - Apple Support
Yes, it really helps if you can provide the original purchase receipt. Good luck with this. The process link I provided is really the only way you're going to be able to use the iPad.
I have the original receipt now. What next?
how to unlock an iPad?