Logitech MX Master 2S stopped working with Monterey 12.5

Question

Level 1

4 points

Logitech MX Master 2S stopped working with Monterey 12.5

Context

I have a Logitech MX Master 2S as the only Bluetooth device connected to my M1 Mac. No Logitech software installed. macOS version 12.4. Everything was working flawlessly.

Problem

After updating to macOS 12.5 the cursor no longer moves when moving the mouse. Clicks are registered correctly. Moving the cursor from the trackpad works correctly.

In addition to this when pairing the mouse now two Bluetooth devices are displayed instead of one. Pairing either completes with success but the mouse still doesn't work.

What I've tried

Restart didn't have any effect.
Turning on and off the mouse didn't have any effect.
Repairing Bluetooth device didn't have any effect.
Installing Logitech provided software didn't have any effect.
Disabling AirPlay as suggested on other threads with similar issues here didn't have any effect.

This is very frustrating...

MacBook Pro 16″, macOS 12.5

Posted on Aug 1, 2022 2:53 AM

Reply

Answer 1

dialabrain

Level 10

135,575 points

Aug 1, 2022 6:12 AM in response to KamalKM

Have you tried removing both copies from Bluetooth preferences then re-pairing the mouse?

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Answer 2

Owl-53

Level 10

102,307 points

Aug 1, 2022 4:52 AM in response to KamalKM

According to this site Dated Feb 22, 2022 - https://appleinsider.com/articles/22/02/22/logitech-option-settings-app-driver-will-support-apple-silicon there is some Logitech Software in Beta phase that may work on Apple Silicon Computers

It would be better to check with the Actual Developer as perviously suggested

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Answer 3

dialabrain

Level 10

135,575 points

Aug 1, 2022 3:44 AM in response to KamalKM

You need to reach out to Logitech Support.

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Answer 4

KamalKM Author

Level 1

4 points

Aug 1, 2022 6:03 AM in response to Owl-53

Thanks! I was aware of the Options+ Beta, unfortunately Options+ does not support the MX 2S (ref: https://www.logitech.com/en-us/software/logi-options-plus.html). Options is a completely different application to Options+ (yeah, I know, thanks Logitech). What bothers me is that the mouse was working perfectly fine without ANY Logitech software installed. It stopped after the 12.5 update. :/

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Answer 5

KamalKM Author

Level 1

4 points

Aug 1, 2022 6:05 AM in response to dialabrain

Thanks, I have reached out to Logitech as well. The device was working perfectly fine in 12.4 without any Logitech software installed though. And more importantly, it shouldn't appear twice in the Bluetooth device list. It certainly seems like something changed in 12.5 that caused the issue.

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Answer 6

Aug 10, 2022 6:21 PM in response to KamalKM

Similar issue. I am using Logitech's software, and while the mouse does move, it jumps erratically. An Apple mouse is working just fine, so clearly this is a Logitech issue. I'll be reaching out to them as well.

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Answer 7

KamalKM Author

Level 1

4 points

Aug 1, 2022 6:45 AM in response to dialabrain

Yes. Multiple times to no avail unfortunately. I've also tried to pair one first and then the other; no difference.

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Answer 8

dialabrain

Level 10

135,575 points

Aug 1, 2022 6:55 AM in response to KamalKM

As you can imagine it's difficult to troubleshoot the problem without actually having the mouse. It's certainly possible a change in 12.5 has affected it. I don't know. See what Logitech has to say.

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Logitech MX Master 2S stopped working with Monterey 12.5

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