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keshia181 Author

Level 1

4 points

Apple Music subscription via wireless carrier

I am trying to resolve this issue for some time now and no one doesn’t know anything at Verizon.

Posted on Aug 1, 2022 5:12 PM

Best reply

kamote0628

Community Specialist

Posted on Aug 2, 2022 12:55 PM

Hi keshia181, We appreciate you reaching out to us. We understand that you are reaching out regarding your Apple Music subscription through your carrier.

We recommend that you check for a software update first.

While it isn't inherently assured that an update will resolve the issue, updating to the latest software version for your device can help isolate potential software issues.

Kindly secure a backup and update.

How to back up your iPhone, iPad, and iPod touch

Update your iPhone, iPad, or iPod touch

If your device is already up to date and the issue persists, we recommend that you reach out to your carrier again about the issue.

Your carrier is in a better position to assist you about a subscription that they provide.

Take care!

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Apple Music subscription via wireless carrier

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