Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Unable to use phone number for Apple ID

How do I fix the error “Cannot verify phone number; This phone number is already in use with another account.” This is my only Apple ID and I don’t know how it’s on a different account when it’s my own number

Posted on Aug 1, 2022 6:00 PM

Reply
Question marked as Best reply

Posted on Aug 2, 2022 11:35 AM

Someone else might have the phone number added to their account. Contact Apple ID Support for assistance.  See the Apple Support articles below for contact information.  


Apple ID - Official Apple Support.   -


Contact Apple for help with Apple ID account security - Apple Support.  *   (Link doesn’t always load)  


Get Support      -    Work through the screens to get a chat option. You may have to pick a slightly different problem.


Apple Support schedule phone call.   -


Apple on Twitter       


From the Apple Support article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID - Apple Support.      *

2 replies
Question marked as Best reply

Aug 2, 2022 11:35 AM in response to acthereal_

Someone else might have the phone number added to their account. Contact Apple ID Support for assistance.  See the Apple Support articles below for contact information.  


Apple ID - Official Apple Support.   -


Contact Apple for help with Apple ID account security - Apple Support.  *   (Link doesn’t always load)  


Get Support      -    Work through the screens to get a chat option. You may have to pick a slightly different problem.


Apple Support schedule phone call.   -


Apple on Twitter       


From the Apple Support article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID - Apple Support.      *

Unable to use phone number for Apple ID

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.