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Locked iPad, restored it and still can't get in

The passcode on my iPad is locked. I tried to restore it and it's asking for the password I used four years ago rather than my current apple id password. Help!

Posted on Aug 2, 2022 1:43 PM

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Question marked as Top-ranking reply

Posted on Aug 2, 2022 1:54 PM

Hello GatorGal79,


That means the iPad is Activation Locked to your old iCloud account. You have a couple of options:


  • Reset the password for your old Account.

Reset Password -> https://iforgot.apple.com/password/verify/appleid

Forgot Apple ID -> https://iforgot.apple.com/appleid



If those did not help, Contact Apple Support:

-> Contact Apple for help with Apple ID account security - Apple Support




1 reply
Question marked as Top-ranking reply

Aug 2, 2022 1:54 PM in response to GatorGal79

Hello GatorGal79,


That means the iPad is Activation Locked to your old iCloud account. You have a couple of options:


  • Reset the password for your old Account.

Reset Password -> https://iforgot.apple.com/password/verify/appleid

Forgot Apple ID -> https://iforgot.apple.com/appleid



If those did not help, Contact Apple Support:

-> Contact Apple for help with Apple ID account security - Apple Support




Locked iPad, restored it and still can't get in

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