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Still cannot redownload purchased albums from iTunes to my new phone when they’re not stored ANYWHERE I can find?

Still cannot redownload purchased albums from iTunes to my new phone when they’re not stored ANYWHERE I can find?

Posted on Aug 3, 2022 7:09 AM

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Question marked as Top-ranking reply

Posted on Aug 3, 2022 8:18 AM

Start here:

Redownload music - Apple Support

Then maybe here:

If there's an issue when you redownload apps, movies, or other content from Apple - Apple Support

Then:

… If you see items in your purchase history but you can't redownload them, report a problem.


6 replies

Aug 3, 2022 8:33 AM in response to MrHoffman

Not helpful, already tried.

-says “purchased” on iTunes

-if it was purchased on another id, and the system obviously knows something BECAUSE IT SAYS “PURCHASED” then why is it not simply available to re-download?

-if it was not purchased on another id then why is it not available to re-download either directly or from my library?

-why isn’t the system directed to verify my identity and simply allow me to re-download the album if it was purchased under another id?

-if the album was purchased under another id WHY DOESN’T IT SAY THAT?

Its a program that receives instructions from human beings, and by now I think enough human beings have had a similar issue to prompt the human beings that tell the program how to respond. I expect this type of ongoing issues with Android but not the people at Apple.

Still cannot redownload purchased albums from iTunes to my new phone when they’re not stored ANYWHERE I can find?

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