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icloud backup

my phone randomly shuts down and restarts itself. theses past few days i have been trying to back it up but i cant due to the fact that it like to shuts itself down, in order for it to stop shutting down i have to back it up because i have been told that was the problem for it shutting all because it wasn't backed up.

iPhone SE, iOS 15

Posted on Aug 4, 2022 12:45 AM

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Question marked as Top-ranking reply

Posted on Aug 4, 2022 5:03 AM

You could try to connect it in recovery mode to your computer and see if the option "Update iPhone" will work.

In that case your data will be saved and a new iOS version will be installed.

Check this article on how to do that:

If you can't update or restore your iPhone or iPod touch - Apple Support


If this does not work, restoring to factory settings and erasing the content is the only other option.


1 reply
Question marked as Top-ranking reply

Aug 4, 2022 5:03 AM in response to belen2oh9

You could try to connect it in recovery mode to your computer and see if the option "Update iPhone" will work.

In that case your data will be saved and a new iOS version will be installed.

Check this article on how to do that:

If you can't update or restore your iPhone or iPod touch - Apple Support


If this does not work, restoring to factory settings and erasing the content is the only other option.


icloud backup

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