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locked out of iPhone

My 16 yr. old son has changed his passcode and promptly forgotten it when questioned further he also does not remember his apple id

is there any thing we can do to get him back into his phone

Posted on Aug 4, 2022 1:15 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 4, 2022 1:24 AM

1.

(< iOS 15.2) See this Apple article: If you forgot your iPhone passcode

If you forgot your iPhone passcode - Apple Support

 

(iOS 15.2 and newer) 

How to remove your iPhone, iPad, or iPod touch passcode without a computer

How to remove your iPhone, iPad, or iPod touch passcode without a computer - Apple Support


2.

Check his Apple ID via his email box, see this Apple article: If you forgot your Apple ID

If you forgot your Apple ID email address or phone number - Apple Support                  

 

OR see -> Having trouble signing in?

https://iforgot.apple.com/password/verify/appleid


See -> If you can't connect or sign in to iCloud

If you can't connect or sign in to iCloud - Apple Support

 

3.

See the following Apple articles:

Set up an account recovery contact

Set up an account recovery contact - Apple Support

 

How to use account recovery when you can’t reset your Apple ID password

How to use account recovery when you can’t reset your Apple ID password - Apple Support


👉 Help a friend or family member as their account recovery contact

Help a friend or family member as their account recovery contact - Apple Support (IN)

  • You can help him.


How to generate a recovery key

How to generate a recovery key 


FYI 👉 Make a screenshot or write down your recovery key and keep it in a safe place.


4.

You can also contact Apple support for help, -> Get Support (apple.com)

You have to show proof of ownership of your product, provide all documentation showing your purchase of the device.

If you do not have additional proof of ownership, contact the reseller. They may be able to provide the original purchase document.

Once Apple receive your proof of ownership, Apple will further review your request and provide an update.

 

1 reply
Question marked as Top-ranking reply

Aug 4, 2022 1:24 AM in response to B3ANIE

1.

(< iOS 15.2) See this Apple article: If you forgot your iPhone passcode

If you forgot your iPhone passcode - Apple Support

 

(iOS 15.2 and newer) 

How to remove your iPhone, iPad, or iPod touch passcode without a computer

How to remove your iPhone, iPad, or iPod touch passcode without a computer - Apple Support


2.

Check his Apple ID via his email box, see this Apple article: If you forgot your Apple ID

If you forgot your Apple ID email address or phone number - Apple Support                  

 

OR see -> Having trouble signing in?

https://iforgot.apple.com/password/verify/appleid


See -> If you can't connect or sign in to iCloud

If you can't connect or sign in to iCloud - Apple Support

 

3.

See the following Apple articles:

Set up an account recovery contact

Set up an account recovery contact - Apple Support

 

How to use account recovery when you can’t reset your Apple ID password

How to use account recovery when you can’t reset your Apple ID password - Apple Support


👉 Help a friend or family member as their account recovery contact

Help a friend or family member as their account recovery contact - Apple Support (IN)

  • You can help him.


How to generate a recovery key

How to generate a recovery key 


FYI 👉 Make a screenshot or write down your recovery key and keep it in a safe place.


4.

You can also contact Apple support for help, -> Get Support (apple.com)

You have to show proof of ownership of your product, provide all documentation showing your purchase of the device.

If you do not have additional proof of ownership, contact the reseller. They may be able to provide the original purchase document.

Once Apple receive your proof of ownership, Apple will further review your request and provide an update.

 

locked out of iPhone

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