iPhone 12 battery life 88%
Have a 15 month old iPhone 12. The battery is constantly hot when using the phone and charging. Should I ask Apple to replace it since it’s still under AppleCare.
is it difficult for them to agree to change it?
Contact Apple and have them run diagnostics. Apple won't generally replace a battery until it drops below 80% if there is nothing else wrong with it. However, there can be other things wrong with the battery than just age. While it's normal for the phone to get warm while charging, if it's getting too hot to hold, that's a bad sign.
Genius Bar Reservation and Apple Support Options - Apple
Some of the diagnostics can be run remotely.
Contact Apple and have them run diagnostics. Apple won't generally replace a battery until it drops below 80% if there is nothing else wrong with it. However, there can be other things wrong with the battery than just age. While it's normal for the phone to get warm while charging, if it's getting too hot to hold, that's a bad sign.
Genius Bar Reservation and Apple Support Options - Apple
Some of the diagnostics can be run remotely.
Apple recommends you replace your battery when your health reaches 80%.
They can run remote diagnostics. You would be prompted to install a profile that would temporary remote access to your phone.
Appreciate your response. Can they run the diagnosis online remotely or do I have to go to a Apple Store to do that?
what I also noticed is that since the last update software wise I’ve had this problem. I downloaded that software last week.
iPhone 12 battery life 88%
