Pearson VUE App - Not supporting in Mac IOS Monterey 12.x

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Level 1

10 points

Pearson VUE App - Not supporting in Mac IOS Monterey 12.x

Dear All,

it's been more than 3 months, Pearson VUE app is not working in MaC IOS 12.x versions. Is any one facing same problem ? if yes, what is the resolution ? i have tried below system tests as per pearson vue.

1.failed to launch test simulation during system test.

Step 1: Click on Pearson VUE exe and enter access code - Pass

Step 2: Test microphone, speakers, webcam test - Pass

Step 3: Test network check - Pass

Step 4: Test Exam simulation - Fail [ will not move to next step - OnVUE is checking that everything is in order. ]

1. tried all troubleshooting steps, Pearson suggested system test steps . - no luck

2. raised multiple case ids - no luck

3. posted questions in MS support - no luck

I have cleared multiple azure certifications in the past using same laptop. i am sure there is nothing wrong with my laptop nor IoS.

here is my mac config:

macOS Monterey , version: 12.5

Pearson Team Response:

It looks like the new Mac OS did some security patches that are causing issues with the Secure Browser in some instances. We are unable to replicate the issue but have seen 2 instances across the thousands of MAC deliveries since their latest release.

Posted on Aug 4, 2022 11:06 AM

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Answer 1

vsnreddi Author

Level 1

10 points

Aug 7, 2022 6:45 AM in response to ku4hx

Yes, there are multiple users are facing same issue n upvoted my post in Microsoft certificate forum. we do have alternatives. ( windows laptop, test center etc) . Hence no one is talking it seriously

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Answer 2

Tesserax

Level 10

157,770 points

Aug 4, 2022 11:14 AM in response to vsnreddi

Pearson, like many software developers are provided a chance to participate in Apple's Developer Beta programs. They can elect to, or not. Apple is not responsible to make third-party apps work with newer releases of macOS. However, is someone else, here at the ASC, has this issue, and found a solution, they may chime in to offer what that was. Good luck!

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Answer 3

ku4hx

Level 7

23,688 points

Aug 7, 2022 7:06 AM in response to vsnreddi

It's not an Apple problem. If a developer wants to be certified by Apple that's their responsibility. If they choose to do so, it's their job to make it work with Apple's OS not the other what around.

You're whipping a dead horse here over nothing. If the developer hasn't written an Apple app, Apple is not going to beg them too. If you have to use it and it's a Windows app, you use Windows. It's that simple.

Whatever .... Good luck. There's nothing else to say here.

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