You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Does anyone know what to do to get the home button to read my fingerprint? I tried cleaning it. Nothing. I tried resetting it. Nothing. Any ideas?
iPad Pro, iPadOS 15
Good. As the iPad has not had a repair, there are many possibilities that can be excluded from consideration. If you have not done so already, perform a forced-restart of the iPad - as this will often resolve an isolated software issue:
You mention having attempted to reset TouchID. Presumably by “reset” you have actually attempted to register one or more new fingerprints with the iPad?
Use Touch ID on iPhone and iPad - Apple Support
When doing so, did the iPad go through the normal process - requiring multiple placements of your finger, on the TouchID sensor, for each finger that your registered?
Having followed the guidance in the referenced link, should you continue to experience difficulties, you may need to seek assistance directly from from Apple Support. You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad:
Genius Bar Reservation and Apple Support Options - Apple
Good. As the iPad has not had a repair, there are many possibilities that can be excluded from consideration. If you have not done so already, perform a forced-restart of the iPad - as this will often resolve an isolated software issue:
You mention having attempted to reset TouchID. Presumably by “reset” you have actually attempted to register one or more new fingerprints with the iPad?
Use Touch ID on iPhone and iPad - Apple Support
When doing so, did the iPad go through the normal process - requiring multiple placements of your finger, on the TouchID sensor, for each finger that your registered?
Having followed the guidance in the referenced link, should you continue to experience difficulties, you may need to seek assistance directly from from Apple Support. You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad:
Genius Bar Reservation and Apple Support Options - Apple
Has your iPad ever received a screen repair - perhaps by an independent repair shop?
I don’t have old iPad, i have iPad Air 5, iOS 15.6
I wasn’t asking about the age of your iPad - but did ask a direct question at to whether or not your iPad has had a repair.
No repairs ever. I did just update to iOS15.6 but I would not think it would make a difference on the fingerprint reading.
My home button is not reading my fingerprint. I have cleaned it. It still doesn’t work.
