Hello mjlee,
Thank you for reaching out in Apple Support Communities. We understand that information that's being entered into your contacts is not being saved within iCloud. We'll be happy to help.
Our recommendation is to ensure that your iPad is updated to the latest version of iPadOS 15.6. This helps to provide software improvements that may help. If needed, here's how to update the software:
Update iPadOS
When you update to the latest version of iPadOS, your data and settings remain unchanged.
Before you update, set up iPad to back up automatically, or back up your iPad manually.
Update iPad automatically
If you didn’t turn on automatic updates when you first set up your iPad, do the following:
- Go to Settings
> General > Software Update > Automatic Updates. - Turn on Download iPadOS Updates and Install iPadOS Updates.
When an update is available, iPad downloads and installs the update overnight while charging and connected to Wi-Fi. You’re notified before an update is installed.
Update iPad manually
At any time, you can check for and install software updates.
Go to Settings > General > Software Update.
The screen shows the currently installed version of iPadOS and whether an update is available.
To turn off automatic updates, go to Settings > General > Software Update > Automatic Updates.
Update using your computer
- Connect iPad and your computer with a cable.
- Do one of the following:
- In the Finder sidebar on your Mac: Select your iPad, then click General at the top of the window.
- To use the Finder to update your iPad, macOS 10.15 or later is required. With earlier versions of macOS, use iTunes to update your iPad.
- In the iTunes app on your Windows PC: Click the iPad button near the top left of the iTunes window, then click Summary.
3.Click Check for Update.
4.To install an available update, click Update.
This information is outlined here: Update iPadOS - Apple Support
If that doesn't help, the next step is to temporarily turn off "Contacts" for iCloud. Then, let's turn it on and see if the information you're entering for your contacts are being saved without any issues. To do this, you can go to Settings > tap your name at the top > iCloud > Contacts. This is a step that may help.
We look forward to hearing back from you with an update.
Kind regards.
