You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

F1867aus66 Author

Level 1

5 points

Apple TV airplay playing trailers but not shows/movies

We can play trailers through our Apple TV via airplay but always get a ‘content could not be loaded’ when trying to play the actual movies or shows. We have been through all of the trouble shooting - same wifi, software updates, reboots, turned off subtitles, etc etc.

The fact that we can play trailers suggest it is connected but odd cannot do anything more. Have even downloaded content before playing and that hasn’t helped.

Any suggestions welcome pls!

iPhone 11, iOS 15

Posted on Aug 5, 2022 2:46 AM

Top-ranking reply

Urquhart1244

Community+ 2024

Level 10

143,088 points

Posted on Aug 5, 2022 3:13 AM

To what device (and model) are you trying to AirPlay? Identify your Apple TV model - Apple Support

From what device are you trying to AirPlay? Is that the iPhone 11?

A difference between trailers and actual full content suggests that it might be DRM related.

AirPlay of Apple TV+ content is reportedly not supported to the old Apple TV (2nd generation) (A1378). All the ways to watch Apple TV+ - Apple Support

View in context

Apple TV airplay playing trailers but not shows/movies

Similar questions