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My phones screen isn’t working and is stuck on power off screen

How do I fix this

Posted on Aug 6, 2022 12:11 AM

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Question marked as Top-ranking reply

Posted on Aug 6, 2022 12:33 AM

Try a "forced" restart of your iPhone, using these instructions:--> Force restart iPhone – Apple Support


If the issue persists, it might be a hardware (battery? other internal component?) failure but we, just users like you, cannot diagnose that issue remotely, sorry.

I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

1 reply
Question marked as Top-ranking reply

Aug 6, 2022 12:33 AM in response to Danreay806

Try a "forced" restart of your iPhone, using these instructions:--> Force restart iPhone – Apple Support


If the issue persists, it might be a hardware (battery? other internal component?) failure but we, just users like you, cannot diagnose that issue remotely, sorry.

I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

My phones screen isn’t working and is stuck on power off screen

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