You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: szaorg
szaorg Author
User level: Level 1
4 points

restoring my ipad

So, one day my ipad just froze and then turned black. After, it showed the apple logo, like it was reseting, then it turned black again. This kept happing over and over again. It wasn’t out of charge because it was in the morning and i just took it out of charge. Next, I tired rebooting it buy pressing the home button and the top button. It showed a screen with a laptop, a charger, and a website. I loaded into that website and it explained i had to use the charger i got with this ipad and plug it into my laptop? But, I dont have a laptop and i had this ipad for many years. I dont know what to do now.

iPad (6th gen) WiFi, Cellular

Posted on Aug 7, 2022 7:54 AM

Reply
Question marked as Top-ranking reply
User profile for user: LotusPilot
LotusPilot
Community+ 2024
User level: Level 10
289,984 points

Posted on Aug 7, 2022 8:05 AM

Your iPad must be restored:

If you see the Restore screen on your iPhone, iPad, or iPod touch - Apple Support


These support pages outline the available methods to restore an iPad - either from a backup, or to Factory Settings:

Restore your iPhone, iPad or iPod touch from a backup – Apple Support

Restore your iPhone, iPad or iPod to factory settings – Apple Support

Restore all content to iPad from a backup - Apple Support


You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support


Use of a Windows PC or Mac computer is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.

View in context

Similar questions

2 replies
Question marked as Top-ranking reply
User profile for user: LotusPilot
LotusPilot
Community+ 2024
User level: Level 10
289,984 points

Aug 7, 2022 8:05 AM in response to szaorg

Your iPad must be restored:

If you see the Restore screen on your iPhone, iPad, or iPod touch - Apple Support


These support pages outline the available methods to restore an iPad - either from a backup, or to Factory Settings:

Restore your iPhone, iPad or iPod touch from a backup – Apple Support

Restore your iPhone, iPad or iPod to factory settings – Apple Support

Restore all content to iPad from a backup - Apple Support


You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support


Use of a Windows PC or Mac computer is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.

Reply

restoring my ipad

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up