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Why is my Face ID not working
iPhone XS Max, iOS 15
See if anything here helps
Face ID on your iPhone or iPad Pro. *
Face ID - If an alert says has been disabled on your iPhone or iPad Pro. *
Face ID not working' problems on iPhone. -
You also may need to take it in for service.
Genius Bar Reservation - US.
Find a store. -
Authorized Service Provider. -
If your face ID isn't working, try reading this: If Face ID isn't working on your iPhone or iPad Pro - Apple Support
My Face ID is not working
