apple ID is not active

Hello ~ Have her take a look here…

If you forgot your Apple ID password - Apple Support

Also please don’t post any personal information here as anyone on this forum can see it. We can only direct you as we are fellow forum members like yourself and not Apple Support

~Katana-San~

Nobody on these boards can. Click here and ask the iTunes Store staff for assistance.

(222525)

Hello ~ Your sister has her own Apple ID? Take a look here If your Apple ID is locked or disabled and if your sister is seeing a specific message that may be helpful as well.

~Katana-San~