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Jayden_214 Author

Level 1

4 points

App Store

Hi, i was trying to update a app and it says that my account is disabled and I have done nothing so can you help me with my problem

iPhone 11, iOS 15

Posted on Aug 8, 2022 12:52 AM

Top-ranking reply

Ingo2711

Level 9

73,875 points

Posted on Aug 8, 2022 2:26 AM

Contact the official Apple Support about that, only they can help in this situation:

...

If you see a message that says "Your account has been disabled in the App Store and iTunes," there might be a problem with the payment method that you have on file.

When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help.

...

copied from: If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support

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