Hi jasonfrommidwest city,
For help with your Powerbeats 3 not working as expected, be sure you've attempted the reset with the steps below found in the article here: Reset your Beats earphones
"Reset Powerbeats3
- Hold down both the power button and the volume down button for 10 seconds.
- When the LED indicator light flashes, release the buttons. Your earphones are now reset and ready to be set up with your devices again."
If you held the buttons for at least 10 seconds and the issue continues, contact Apple Support directly for your service options.
Contact Apple Support
Contact Apple Support for Service
Best.