I am the tech support to a charitable organisation.
A kind person has left an iPad in the donation bin.
The factory reset procedure was followed but when the iPad boots, it asks language country setup manually connect wifi
the iPad then shows the message
iPad locked to owner.
We do not know who left the iPad in the donation bin
is there any way we can factory reset this device so it can be provided to someone who needs an iPad ?
iPad Air 5 Wi-Fi, Cellular
If Activation Lock is set, turn it into Apple or another recycler to recycle it.
It will never be useful to you, nor to anyone else.
We cannot help bypass this theft deterrent mechanism, and Apple will not.
If Activation Lock is set, turn it into Apple or another recycler to recycle it.
It will never be useful to you, nor to anyone else.
We cannot help bypass this theft deterrent mechanism, and Apple will not.
No one has that information.
Apple values your privacy and has safeguards in place to ensure that no one can access the device.
You will need to reach out to the owner because it is the owner’s responsibility to properly erase the device before selling it.
Until then, it is locked. 🔐
Factory reset of donated ipad
