I cannot open Mail

Question

I cannot open Mail

Mail won't open on my Mac, nor will it quit. It is blocking me from turning off my computer and I can't use it at all.

MacBook Pro 13″, macOS 12.5

Posted on Aug 8, 2022 9:16 PM

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Answer 1

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BDAqua

Level 10

239,393 points

Aug 8, 2022 10:21 PM in response to jillfrombalbriggan

Power down by holding the power button in for a few seconds, then,,,

Safe Boot, (holding Shift key down at startup), does the problem occur in Safe Mode? Could take 10 minutes or more.

Safe mode attempts to repair Disks & clears lots of caches & loads safe Drivers, & prevents loading of 3rd party extensions, so if Safe Mode works try again in regular boot.

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Answer 2

PRP_53

Level 10

85,093 points

Aug 9, 2022 7:08 AM in response to jillfrombalbriggan

Follow previous advise and IF this is an Apple Silicon M1 / M2 computer the Safe Boot works differently

1 - Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.

2 - Does the issue present in this mode ?

3 - Sometimes a Safe Boot followed by a Normal Boot will just put things right.

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I cannot open Mail

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