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I bought my cell phone at launch since then I have no peace with it, in the first month it had problems and I had to change the device almost completely, only the screen was left. Recently it had problems again and I had to do the same replacement. In three months Apple's warranty expires, I can't have this problem for myself, is it possible to completely exchange the device?
iPhone 13 Pro Max, iOS 15
letícia2710 wrote:
I bought my cell phone at launch since then I have no peace with it, in the first month it had problems and I had to change the device almost completely, only the screen was left. Recently it had problems again and I had to do the same replacement. In three months Apple's warranty expires, I can't have this problem for myself, is it possible to completely exchange the device?
Who has been making the repairs on this device? Apple? If so you need to take the matter up with them. Apple can repair or exchange the device at their discretion. For most repairs other than battery replacements and sometimes screens, Apple simply swaps out your device for a replacement unit.
letícia2710 wrote:
I bought my cell phone at launch since then I have no peace with it, in the first month it had problems and I had to change the device almost completely, only the screen was left. Recently it had problems again and I had to do the same replacement. In three months Apple's warranty expires, I can't have this problem for myself, is it possible to completely exchange the device?
Who has been making the repairs on this device? Apple? If so you need to take the matter up with them. Apple can repair or exchange the device at their discretion. For most repairs other than battery replacements and sometimes screens, Apple simply swaps out your device for a replacement unit.
If you have AppleCare plus, you can ask for an exchange if your device has an issue.
device change
