iPad activation locked out - Have original receipt however

My wife’s iPad of two years is locked out - She has the original receipt , factory box - Was bought at Best Buy - Get this , however the original receipt serial number did not match the iPad itself - She was at Best Buy four times before I was able to talk with a store manager - The original receipt was one letter off - Yes one letter off - Apple would not do anything for her - I was able to get the store manager to correct the original receipt to match the serial number of the iPad - The individual who made this mistake originally at Best Buy of course no longer works there - So we have a new original receipt that matches the serial number of her iPad and Apple support still can’t resolve the issue , dead serious - Why ? Honestly why can’t anyone help her thru Apple support over the phone - Thanx Scott - And of course Best Buy , we have never seen this issue before and won’t let her return it because it’s out of the factory warranty return limit - All she wants is her IPad back

8103X,

Posted on Aug 10, 2022 5:56 PM

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LotusPilot

Level 10

302,810 points

Posted on Aug 11, 2022 3:02 AM

Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support

As you will discover, unless you are the owner of the AppleID that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.

If you have the necessary documentation, Apple have introduced a new portal though which you may be able to request release of an Activation Lock:

How to remove Activation Lock - Apple Support & start an Activation Lock support request.

If you have forgotten your AppleID or associated password, these can be recovered here:

https://iforgot.apple.com/

To recover your credentials, you’ll need access to any one of the following:

Your primary email address mailbox that corresponds with your AppleID
Any of the secondary/recovery email addresses that should be configured for your AppleID account
Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID

Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.

More information about recovery of your AppleID:

If you forgot your Apple ID - Apple Support

More information about recovery of your AppleID password:

If you forgot your Apple ID password - Apple Support

When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com/

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iPad activation locked out - Have original receipt however

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