Case ID
What is case ID
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See -> How to find your Case or Repair ID
How to find your Case or Repair ID - Apple Support
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When you contact Apple Support, request service online, or take your product to an Apple Store or Apple Authorized Service Provider for repair, you'll be given a Case and/or Repair ID.
To find your Case or Repair ID for support, service, or repairs, sign into My Support with the same Apple ID that you used to start your support, service, or repair, then look under the Recent Activity section.
For service and repair, you can also find your Repair ID in the confirmation email that you receive from Apple.