Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My Shazam crashes and have deleted the app and restarted many time and I have the latest version

My Shazam crashes and have deleted the app and restarted many time and I have the latest version?

I’ve contact Apple and told me it’s an app issues and to contact the developer and I can’t seem to find a way to contact Shazam nor report the problem when I click on app support.

iPhone 13 Pro Max, iOS 15

Posted on Aug 11, 2022 5:22 AM

Reply
Question marked as Best reply

Posted on Aug 11, 2022 5:48 AM

You may be able to report an issue through an Apple support page:

https://reportaproblem.apple.com/


Works if you've signed into Apple.


However to find/use the Developer's page locates some better.

• How to contact an app developer - Apple Support

//support.apple.com/en-us/HT207959

[And sometimes this page fails to load!]


4 replies
Question marked as Best reply

Aug 11, 2022 5:48 AM in response to Ashromero

You may be able to report an issue through an Apple support page:

https://reportaproblem.apple.com/


Works if you've signed into Apple.


However to find/use the Developer's page locates some better.

• How to contact an app developer - Apple Support

//support.apple.com/en-us/HT207959

[And sometimes this page fails to load!]


Aug 19, 2022 1:40 AM in response to gennarob86

'Get Support' is right there ~ Top right of each ASC page.


This is would be better reported to 'Developer's team'.

Shazam is an 'app store' item, & So I did. Why not you?


But they (Apple ~ Canada) does suggest:

"If a fault does occur, please report it to Customer Services, at

support@apple.com or by using our 'in-app' support options, &

we will attempt to correct.. fault as soon as we reasonably can."



• Shazam - Music Discovery, Charts & Song Lyrics

https://www.shazam.com/

(apps download)

https://www.shazam.com/apps


• Use Shazam on iPhone, iPad, Apple Watch, or Mac - Apple Support

//support.apple.com/en-us/HT210331


• Shazam: Identify Songs on the Mac App Store

<https://apps.apple.com/ca/app/shazam/id897118787?mt=12>


If your issue is with 'terms' settings, instructions; or site usability?

Or: "Still need help" Contact Apple Support. This is 'Specific' Link.


While this was unnecessary, you saw what "Apple Recommended"

[Wasn't my idea. ~ Did Apple 'recommend' their own stepchild?]


My Shazam crashes and have deleted the app and restarted many time and I have the latest version

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.