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Can't reset security questions - Apple ID

Hi,


I'm trying to use an old Apple ID account I created years ago. I reset the password and when I try to log in I'm asked the security questions which, of course, I don't remember. I tried to reset them but I get a message that it can't be done because Apple doesn't have enough information.


What can I do?


Thanks!

Posted on Aug 11, 2022 7:45 AM

Reply
Question marked as Best reply

Posted on Aug 18, 2022 1:03 PM

I did, they were no help. Their only solution is to 'abandon the apple id' and the 10 years worth of purchases and music I have there.

5 replies

Aug 11, 2022 8:29 AM in response to AYM84

I reset the password

Then see this Apple article: What to do after you change your Apple ID or password

What to do after you change your Apple ID or password - Apple Support


Read again -> Related Article -> If you forgot the answers to your Apple ID security questions

👉 Reset your security questions

  1. Go to iforgot.apple.com.
  2. Enter your Apple ID, then select Continue.
  3. Choose the option to reset your security questions, then select Continue.
  4. Enter your Apple ID password, then select Continue. 
  5. Follow the onscreen steps to verify your identity. The information you’re asked to provide may vary based on your account details and other factors. If you don't get any options to verify your identity, you can't reset your security questions at this time.
  6. Choose new security questions and answers and select Continue. See our tips for choosing security questions and keeping your account secure. 


After you reset your security questions, you might want to set up two-factor authentication instead. It's the best way to keep your account secure, and you won't need to remember any security questions. You can set up two-factor authentication right from your iPhone, iPad, or iPod touch with iOS 9 or later or your Mac with OS X El Capitan or later.

If you answer your security questions incorrectly too many times in a row, you temporarily can't use your security questions. Try to reset your questions after the waiting period ends.




Aug 11, 2022 8:39 AM in response to AYM84

For the security questions, if you are being told there isn't enough information to reset them, contact Apple ID Support, although based on multiple posts I have read, they will not help you recover the answers to your security questions.



From the article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID.    *


Apple ID - Official Apple Support.    -


Contact Apple for help with Apple ID account security - Apple Support.  * (Link doesn't always load)  


Get Support   - Work through the screens to get a chat option. 


Apple Support schedule phone call. -


Apple on Twitter

Can't reset security questions - Apple ID

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