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Forgot iPhone username and password

I need assistance with my sons phone. He forgot his username and password, we can not get into his phone. I’ve sent proof of purchase and I have not heard back from Apple. I opened the case in May 2022


[Edited by Moderator]

iPhone 11

Posted on Aug 12, 2022 4:57 AM

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Question marked as Best reply

Posted on Aug 12, 2022 6:53 AM

See if he can recover the ID/password. An iCloud e-mail address is an Apple ID. Use every email address he can think of.


Apple ID - How to find your Apple  -  


Apple ID - Find  -     


Other ways to find his Apple ID


He can check to see if he is signed in to the App Store, FaceTime, or Messages on his iPhone, iPad, iPod touch, or Mac, or check to see if he is signed in to iTunes for Windows on a PC. He can also go to iCloud.com or appleid.apple.com and see if his Apple ID prefills on the sign-in screen.   


If he forgot the Apple ID (iCloud) password, enter the Apple (iCloud) ID, and click Forgot Password. See if he can get a Rescue or Notification email option if necessary. Link to contact Apple Support at the end of the 2nd article.


Apple ID - Manage


Apple ID – Forgot Password  *      

2 replies
Question marked as Best reply

Aug 12, 2022 6:53 AM in response to Phebusja0301

See if he can recover the ID/password. An iCloud e-mail address is an Apple ID. Use every email address he can think of.


Apple ID - How to find your Apple  -  


Apple ID - Find  -     


Other ways to find his Apple ID


He can check to see if he is signed in to the App Store, FaceTime, or Messages on his iPhone, iPad, iPod touch, or Mac, or check to see if he is signed in to iTunes for Windows on a PC. He can also go to iCloud.com or appleid.apple.com and see if his Apple ID prefills on the sign-in screen.   


If he forgot the Apple ID (iCloud) password, enter the Apple (iCloud) ID, and click Forgot Password. See if he can get a Rescue or Notification email option if necessary. Link to contact Apple Support at the end of the 2nd article.


Apple ID - Manage


Apple ID – Forgot Password  *      

Forgot iPhone username and password

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