Crash during update

This is the second time my 2016 MacBook Pro has crashed during update

i can no longer sign in. How might I regain access n retrieve my files?

I am traveling n away from my IT guy

MacBook Pro 13″, macOS 12.5

Posted on Aug 12, 2022 6:58 AM

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Question marked as Top-ranking reply

Posted on Aug 12, 2022 8:36 AM

RFD-1 wrote:

This is the second time my 2016 MacBook Pro has crashed during update
i can no longer sign in. How might I regain access n retrieve my files?
I am traveling n away from my IT guy


point update or macOS upgrade...(?)


If you are stuck where, do you see a login window?


Where exactly are you when you say "regain access n retrieve my files?"



Boot into Internet Recovery (Option Command R) and from the dropdown menu: Utilities>  Disk Utility> run the First Aid on your Macintosh HD (and the "Macintosh HD-Data" volume as well if Catalina/Big Sur/Monterey) If errors are found and repaired, run again until no errors reported.


Disk Utility>View>Show All Devices The best sequence is —

Volume level

Container level

Parent drive




How to repair a Mac disk with Disk Utility

How to repair a Mac disk with Disk Utility - Apple Support



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1 reply
Question marked as Top-ranking reply

Aug 12, 2022 8:36 AM in response to RFD-1

RFD-1 wrote:

This is the second time my 2016 MacBook Pro has crashed during update
i can no longer sign in. How might I regain access n retrieve my files?
I am traveling n away from my IT guy


point update or macOS upgrade...(?)


If you are stuck where, do you see a login window?


Where exactly are you when you say "regain access n retrieve my files?"



Boot into Internet Recovery (Option Command R) and from the dropdown menu: Utilities>  Disk Utility> run the First Aid on your Macintosh HD (and the "Macintosh HD-Data" volume as well if Catalina/Big Sur/Monterey) If errors are found and repaired, run again until no errors reported.


Disk Utility>View>Show All Devices The best sequence is —

Volume level

Container level

Parent drive




How to repair a Mac disk with Disk Utility

How to repair a Mac disk with Disk Utility - Apple Support



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Crash during update

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