Need to transfer important data to new phone. Transfer was not complete

WHY CAN'T I MAKE AN APPOINTMENT AT THE APPLE STORE USING THIS SITE? I FOLLOWED INSTRUCTIONS AND ANSWERED ALL QUESTIONS ONLY TO BE SENT TO A COMMUNITY GROUP CHAT!?Photos in old phone transferred to new phone up to 2019. No photos after 2019 are on new phone. There is plenty of memory. Increased memory from a 128 to a 512 phone. I also purchased more ICloud space to make sure there is enough space in memory. I need to be shown how transfer photos from old to new phones as I NEED to turn in my old phone to ATT. I am overdue on the return of the old phone due to not finishing the photos transfer. Thank you.

iPhone 13 Pro, iOS 15

Posted on Aug 12, 2022 11:58 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 12, 2022 12:50 PM

See if this link helps...

Transfer data from your previous iOS or iPadOS device to your new iPhone, iPad, or iPod touch - Apple Support

You can use this link to make an appointment...

Apple Store - Find a Store - Apple

This is a user forum. If you still need to contact Apple, please click on Get Support at upper right corner of any forum page...

4 replies
Question marked as Top-ranking reply

Aug 12, 2022 12:50 PM in response to CharitableRequest

See if this link helps...

Transfer data from your previous iOS or iPadOS device to your new iPhone, iPad, or iPod touch - Apple Support

You can use this link to make an appointment...

Apple Store - Find a Store - Apple

This is a user forum. If you still need to contact Apple, please click on Get Support at upper right corner of any forum page...

Aug 12, 2022 1:21 PM in response to CharitableRequest

You wrote originally you were sent here for help- I'm afraid we can't do much! We're just a volunteer community, and can't make appointments on your behalf.


If you can't use the website, here are some options you could use-


Aug 12, 2022 1:05 PM in response to frazzm737

Hi Frazzm737 - Thank you for your reply. I followed the link you provided and entered my support need. The website "looped" back into the do-it-yourself page, which I can not use due to circumstances beyond my control. I need to make an appointment at an Apple store. Never would I have imagined that making an appt at an Apple store would become the cat and mouse game I am facing today. Again, thank you for your prompt reply.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Need to transfer important data to new phone. Transfer was not complete

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.