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Elise330 Author

Level 1

5 points

Face ID not working

Is anyone else’s Face ID not working since the 15.6 software update? I’ve reset it in Settings and now it won’t let me set it up at all. It tells me to position my face within the frame, 10”-20” away from the screen. It says “move phone higher,” and “move phone lower,” and “face not detected,” and it won’t move past that point. I’ve cleaned my screen thoroughly, powered off/on, adjusted the light in the room, etc. and nothing is working. I have an XS Max. So frustrating!

Posted on Aug 12, 2022 12:43 PM

Top-ranking reply

-Bubba-

Level 6

10,362 points

Posted on Aug 12, 2022 1:05 PM

Ensure you've reviewed the steps here - If Face ID isn't working on your iPhone or iPad Pro - Apple Support

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Face ID not working

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