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my apple id on my phone isn't highlighted; can't access apple id info on phone

I am not able to install or update apps. When I go to settings and try to access my apple id, it is grayed out and therefore, does not respond to my touch. I can't access it.

iPhone 12 mini, iOS 15

Posted on Aug 12, 2022 5:20 PM

Reply
Question marked as Best reply

Posted on Aug 12, 2022 6:31 PM

Hiremfin,


Re: can't access apple id info on phone


See if this Apple Support article (link below) helps:


Sign in with your Apple ID - Apple Support

Eg: says:

    1. Open the Settings app.
    2. Tap Sign in to your [device].
    3. Enter your Apple ID and password.
    4. If prompted, enter the six-digit verification code sent to your trusted device or phone number and complete sign in.

__________________________________


Re: I am not able to install or update apps.


You may need a payment method in your Apple ID account for the first time you use the App Store or iTunes.

(This is required even if you only download free apps.)


How to: Change, add or remove Apple ID payment methods – Apple Support


And

If you can’t download or update apps on your iPhone or iPad – Apple Support


All the best :-)

1 reply
Question marked as Best reply

Aug 12, 2022 6:31 PM in response to remfin

Hiremfin,


Re: can't access apple id info on phone


See if this Apple Support article (link below) helps:


Sign in with your Apple ID - Apple Support

Eg: says:

    1. Open the Settings app.
    2. Tap Sign in to your [device].
    3. Enter your Apple ID and password.
    4. If prompted, enter the six-digit verification code sent to your trusted device or phone number and complete sign in.

__________________________________


Re: I am not able to install or update apps.


You may need a payment method in your Apple ID account for the first time you use the App Store or iTunes.

(This is required even if you only download free apps.)


How to: Change, add or remove Apple ID payment methods – Apple Support


And

If you can’t download or update apps on your iPhone or iPad – Apple Support


All the best :-)

my apple id on my phone isn't highlighted; can't access apple id info on phone

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